Dave & Buster’s Westlake – Cleveland is a video arcade and bar destination in the Cleveland suburb of Westlake, Ohio. It anchors one of the larger chain arcade concepts in the region, pairing a sprawling game floor with a full kitchen and bar. For visitors browsing the wider west-of-Cleveland scene, the find an arcade directory and the interactive arcade map offer useful comparisons.
Within roughly the same market sit several competitors, including Sandbox Game Lounge, Activate Games, Kako Claw, Game On Bar & Grill, and Scene75 Entertainment Center | Cleveland. Dave & Buster’s stands out for its scale, family-friendly programming, and a substantial review footprint that gives prospective visitors plenty of firsthand signals about what to expect.
At a Glance
| Detail | Info |
|---|---|
| Address | Westlake, OH |
| Phone | +1 440-892-1415 |
| Hours | Sun–Thu 10 AM – 12 AM; Fri–Sat 10 AM – 1 AM |
| Rating | 4.2 out of 5 from 7,500 Google reviews |
| Best For | Birthday parties, family outings, group nights |
What Players Say
Across thousands of visitor reviews, Dave & Buster’s Westlake is described as a vibrant arcade-and-bar experience with a broad game lineup that includes VR, basketball, and the popular Human Crane machine. Food is generally well regarded, and the venue is a popular pick for birthday parties and family outings.
Service is the recurring flashpoint, and reviews skew mixed on that front. Individual staff like Andrea, Shawn, Monty, Curtis, and GM Phil Smith earn enthusiastic praise, but many reviewers cite long waits for tables and food, servers who disappear after taking orders, and occasional rude hosts or bartenders. The volume of complaints is enough that one Google reviewer wrote, “The worst service ever in my 68 years.” Wait times are the most consistently negative theme, including one guest who reported, “Waited 2 hours for a table.”
Food is mixed-positive, anchored by comments like “Chicken Caesar was spot on” (Google review), though pricing draws frequent gripes — one reviewer wrote, “charged 13 dollars for it! The prices for drinks are ridiculous” (Google review). Game selection and machine condition earn cautious approval, with one visitor noting, “Games always work which is very important” (Google review). Birthday parties and kid-friendliness are a bright spot; one Google reviewer shared, “Monty operated the Human Crane game and was so sweet and funny” (Google review). Atmosphere reads as middle-of-the-road — “less flashy, less bright, less crazy” (Google review) — and cleanliness draws notable complaints, including, “Bathrooms are disgusting half the toilets clogged” (Google review).
Games & Machines
Player accounts describe a broad lineup that spans ticket and redemption games, sports games like basketball, VR experiences, and the venue’s signature Human Crane machine. The recurring praise that games are reliably working suggests the floor is maintained at a functional level, even if the overall atmosphere reads as somewhat less flashy than flagship Dave & Buster’s locations. Visitors shopping around the Westlake/Cleveland market may want to compare this lineup with peers like Sandbox Game Lounge, Activate Games, or Scene75 Entertainment Center | Cleveland before deciding where to spend a card.
Visiting
Dave & Buster’s Westlake sits in Westlake, Ohio, west of downtown Cleveland. Standard hours run 10 AM to midnight Sunday through Thursday, extending to 1 AM on Friday and Saturday. The full bar and kitchen are part of the draw, and weekend evenings are reported as crowded — first-time visitors may want to time their trip during off-peak hours.
The venue is widely used for birthday parties and family outings, with party booking handled through the official Dave & Buster’s Cleveland-Westlake page on the chain website. For prospective guests dialing in, the phone line is +1 440-892-1415. Owners or managers who want to update hours, photos, or amenities listed here can use the claim your listing form to take ownership of the page, and readers planning a wider tour of the region can browse the broader find an arcade directory or pan around the interactive arcade map.